This privacy policy has been compiled to better serve those who are concerned with how their personally identifiable information (PII) is being used online. PII, as described in privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website, or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, medical information, or other details to help you with your experience.
We collect information from you when you fill out a form or enter information on our site.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
We do not use vulnerability scanning and/or scanning to PCI standards. We only provide articles and information. We never ask for credit card numbers. We use regular malware scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and they are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via secure socket layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly. It won't affect the user's experience that make your site experience more efficient and may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
We do not include or offer third-party products or services on our website.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following: Remarketing with Google AdSense & Demographics and Interests Reporting. Along with third-party vendors such as Google, we use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie), or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old.
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
- We will notify you via email within 7 business days
- We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN-SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
189 E Hastings St.
Vancouver, BC, V6A 1N5
Canada
[email protected]
(604) 260-1571
Effective November 2026, version 1.0. This section describes the analytics, advertising and cookie tools used on this website and replaces any earlier description of them in this policy.
This website uses a small number of third-party tools to understand how it is used and to measure the results of our advertising. The tools are listed below, each with a link to its privacy statement and the way to opt out of it. Not every tool listed is in use on every page or at all times.
These tools receive technical information about your visit: the pages you view, the date and time, the type of device and browser you use, your approximate location derived from your IP address, the page that referred you to us, where you click and how far you scroll, and a random identifier stored in a cookie so that repeat visits can be counted. They do not receive your name, email address, phone number or anything you type into our forms, and none of them records your visit.
The tools:
- Google Analytics (Google LLC): visitor counts and page statistics. Google keeps this data for the retention period set in our account. Privacy statement: policies.google.com/privacy. Opt out: the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.
- Google Ads conversion tracking (Google LLC): records when a visit that began from one of our ads leads to a call or a form submission. Privacy statement: policies.google.com/privacy. Opt out: adssettings.google.com.
- Crazy Egg (Crazy Egg, Inc.): heatmaps that show where visitors click and how far they scroll on a page, and visitor counts. It does not record your session, your keystrokes or anything you type. Privacy statement: crazyegg.com/privacy. Opt out: crazyegg.com/opt-out.
- Meta Pixel (Meta Platforms, Inc.): measures the results of our Facebook and Instagram advertising, where we run it. Privacy statement: facebook.com/privacy. Opt out: facebook.com/adpreferences.
- Google reCAPTCHA (Google LLC): protects our forms from spam. It loads only when you use a form. Privacy statement: policies.google.com/privacy.
- Accessibility widget (UserWay Inc.): provides the accessibility menu on this site, where present. Privacy statement: userway.org/privacy.
You can also block or delete cookies in your browser settings; the tools above then cannot recognise repeat visits.
We do not sell personal information, and we do not use session-recording tools on this website.
Depending on the tools in use, these cookies may be set (Crazy Egg also sets short-lived technical cookies listed at crazyegg.com/cookies):
| Cookie | Set by | Purpose | Lifetime |
|---|---|---|---|
| _ga, _ga_* | Google Analytics | Distinguishes visitors and sessions | 2 years |
| _gcl_au, _gcl_aw | Google Ads | Attributes a call or form to an ad click | 90 days |
| _ce.s | Crazy Egg | Distinguishes visitors and sessions for heatmaps | 1 year |
| cebs, cebsp_ | Crazy Egg | Current browsing session and pages viewed in it | Session |
| _ce.blk | Crazy Egg | Records that you opted out of Crazy Egg on this site | 1 year |
| _fbp | Meta Pixel | Attributes results to Facebook and Instagram ads | 90 days |
| _GRECAPTCHA | Google reCAPTCHA | Spam protection on forms | 6 months |
Forms: information you send through our contact or appointment-request forms goes to our office and to the company that manages our website on our behalf, and is used only to respond to you. Please do not include medical details in web forms; our team will ask for anything needed when we speak with you.
Children: this website is intended for adults, including parents and guardians arranging care for their children. We do not knowingly collect information from children through it.
Your health information: this section covers the website only. How we handle your personal health information as a patient is governed by the health privacy laws of our province and is not covered by this section.